Formal Complaint Form

The Sudbury East Planning Board (SEPB) is committed to delivering high-quality services in a consistent, transparent, and accountable manner. This policy establishes a formal and uniform process for submitting and handling complaints to ensure concerns related to Board operations, services, or staff conduct are addressed fairly.

The purpose of this policy is to promote continuous improvement in the quality of services delivered by the Board by identifying issues, resolving problems efficiently, and learning from feedback. A clear and consistent complaint process supports better communication, enhances public trust, and ensures accountability in how the Board operates.

Date *

Time (If applicable)

Complainant Information

Full Name *

Mailing Address *

City/Town *

Phone number *

Postal Code *

Email *

Preferred Contact Method*

Phone

Mail

Description of Complaint

Include key details: date/time of incident, location, individuals involved, nature of concern

Additional information attached (documents/photos)

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Declaration

I declare that the information provided is accurate and truthful to the best of my knowledge.

I understand that anonymous, unsigned, or incomplete complaints may not be processed

Signature *

Clear

Date *

Submit